By Jennifer Nentwig (APR-M), Principal, Tripepi Smith
Originally published in the California Special Districts Magazine. Visit the Member Submitted Content page to become a contributor and share your story with other districts.
For many public agencies, social media began as a straightforward tool for transparency and a reliable place to share office closures, holiday hours or press releases. However, as constituents increasingly turn to platforms like Instagram, Facebook or Nextdoor for real-time interaction, there is a growing expectation for agencies to evolve their digital presence into a dynamic, two-way conversation.
At Tripepi Smith, we have ...